1. Troubleshooting

When a duplicate name error occurs or hot folder creation fails when registering a printer

If the "The printer name has been already used." error appears even when a printer with the same name has not been registered, or if hot folder creation fails when registering a printer, install WMIC as follows:

  • If WMIC is already installed, or if the problem is not resolved even after installing WMIC, contact your dealer, your nearest Mimaki service office, or our call center.
  1. Open the command prompt, enter "wmic os get osarchitecture", then press the ENTER key.
  • The command prompt is displayed by entering "cmd" in the search bar at the bottom of the desktop, and then clicking [Command Prompt] displayed in the search results.
  1. The message displayed can be used to determine whether WMIC is installed on that PC.
  • If WMIC is installed
    The operating system architecture is displayed.
    Display screen when WMIC is installed
  • If WMIC is installed
    The following message is displayed.
    Display screen when WMIC is not installed
  1. Launch [Settings] from the Windows Start menu with the PC connected to the Internet.
  • The [Settings] screen appears.
  1. On the [Settings] screen, select [System] - [Optional features].
Windows Settings Screen
  1. Click [View features] in [Add an optional feature].
Screen to click on the display of functions
  1. Enter "WMIC" in the search input box, select the check box if WMIC is displayed, then click [Next].
Enable WMIC screen
  1. Click [Add].
Screen to click add
  • WMIC installation starts.
  1. Once WMIC is installed, register a printer or create a hot folder in RasterLink7.