1. Troubleshooting

Dealing with Error Messages

Error message

Corrective action

RasterLink7 is not installed.

  • Install RasterLink7.

RasterLink7 is running.
Please finish RasterLink7 and start this tool.

  • Quit RasterLink7.

ProfileManager is running.

Please finish ProfileManager and start this tool.

  • Quit RasterLink7 ProfileManager.

There is not enough space to extract the backup file.

Required free space:　** MB

  • There is insufficient free space in the storage memory where RasterLink7 is installed.
    Make sure there is at least the amount of free space indicated by [Required free space].

The job cannot be migrated because it exceeds the maximum number of registered jobs (1000).

Number of jobs in backup file: *

Delete the job from RasterLink7 before performing the migration process.

  • The maximum number of jobs that can be registered in RasterLink7 is 1000 for all devices combined.
    Delete some of the jobs until you can register jobs as many as the number indicated by [Number of jobs in backup file].

The device corresponding to the backup file is not registered.

This backup file is for the following printer:

  • Register the printer/special color device indicated in RasterLink7.

Can't install the device profile for the following job.

Please set again after migration.

Job: *****

  • Check the profile settings of the corresponding job in RasterLink7 after migration.

Can't extract the specified backup file.

  • The backup file may be corrupted. Make a new backup file in RasterLink6Plus.
  • If this error occurs again even after remaking the backup file, reinstall the migration tool.
  • If this error persists even after performing the above procedure, contact your local distributor, our sales office, or service center.

An error occurred during creating the job.

  • Quit the migration tool, launch RasterLink7, then check whether a job can be created. If a job cannot be created, reinstall RasterLink7.
  • Install the latest version of the migration tool.
  • If this error persists even after performing the above procedure, contact your local distributor, our sales office, or service center.

An error occurred during changing the job setting.

An error occurred during converting the file.

  • Install the latest version of the migration tool.
  • If this error persists even after performing the above procedure, contact your local distributor, our sales office, or service center.

An error occurred during reading the file.

An error occurred during applying the job setting.

An error occurred during migrating the color adjust file.

An error occurred during migrating the color matching file.

An error occurred during migrating the device adjust file.

Can't start migration process.

An error occurred during migrating.