Dealing with Error Messages
Error message | Display conditions (causes) | Corrective action |
|---|---|---|
Failed to start RasterLink6Plus because the other program is using the profile-database. | An attempt was made to launch RasterLink6Plus while the database file (Profile\Profile.mdb) was opened in another program (ProfileManager). | Exit ProfileManager before launching RasterLink6Plus. |
Failed to start ProfileManager because the other program is using the profile-database. | An attempt was made to launch ProfileManager while the database file (Profile\Profile.mdb) was opened in another program RasterLink6Plus. | Exit RasterLink6Plus before launching ProfileManager. |
RIP software has been already running. | An attempt was made to launch RasterLink6Plus with an old Mimaki RIP product (RasterLinkPro5) already launched. | Exit the old RIP product before launching RasterLink6Plus. |
Failed to load the execution module : [execution module name] | A file required for executing RasterLink6Plus is corrupted. | Reinstall RasterLink6Plus. |
Failed to get the profile information. | The printer attribute information and installed profile information could not be acquired from the database file (Profile\Profile.mdb) when launching. | The profile database file may be corrupted. Reinstall RasterLink6Plus. |
There is no RGB input profile. Please install at least one profile. | An attempt was made to launch RasterLink6Plus with all RGB input profiles uninstalled in ProfileManager. | Install an RGB input profile using ProfileManager. |
There is no CMYK input profile. Please install at least one profile. | An attempt was made to launch RasterLink6Plus with all CMYK input profiles uninstalled in ProfileManager. | Install an CMYK input profile using ProfileManager. |
There is no full color device profile.Please install at least one profile.[Printer Name: Ink set] | The printer could not be registered when adding in [Printer Management], as none of the specified [Inkset] device profiles have been installed. | Install the device profile for the specified printer and inkset using ProfileManager. |
An attempt was made to launch RasterLink6Plus with all of the device profiles for [Inkset] at the time a printer was registered deleted using ProfileManager after registering a printer. | ||
The inkset information [Inkset discrimination] is not defined in the database. | Inkset information could not be identified when adding a printer in [Printer Management] due to incorrect specifications for [Model] or [Color]. | When adding a printer in [Printer Management], select [Model] and [Color] settings from the lists that match the actual printer connected. |
The Device profile specified in the Favorite setting [Favorite name] was not found. The settings were initialized. Please check the settings. | An attempt was made to launch RasterLink6Plus with the device profiles associated with the favorite setting deleted using ProfileManager. | RasterLink6Plus automatically updated Device Profile Specification in [Favorite]. Check the favorite settings. |
The device profile specified in the Job [Job name] was not found. The settings were initialized. Please check [Quality] settings. | An attempt was made to launch RasterLink6Plus with the device profiles associated with the job deleted using ProfileManager. | RasterLink6Plus automatically updated Device Profile Specification for the job. Check the print settings. |
Any available printer has not been specified. | An attempt was made to register a printer not connected in [Printer Management]. | Check the connection to the printer. |
The printer name has been already used. | An already registered [Printer Name] was specified when registering multiple printers in [Printer Management]. | Enter a [Printer Name] not registered in [Printer Management] and a [Printer Name] not registered in [Control Panel] - [Printer]. |
The selected available printer has been related to another printer (printer name). | [Available Printers] already specified as a registered printer was specified when registering multiple printers in [Printer Management]. | Multiple printers cannot be registered for a single printer in [Printer Management]. |
The ink configuration had changed. Please register a new printer. | [Printer Management] - [Properties] - [OK] was clicked after changing the printer inkset or installed ink. | The [Inkset] information cannot be modified after a printer has been registered. Delete the original registered printer in [Printer Management], then add a new printer. |
[MACHINE NAME] is duplicated for some printers. Please specify a unique [MACHINE NAME] for each printer by the operation panel. | A printer could not be registered when registering multiple printers in [Printer Management], as [MACHINE NAME] matched a printer that was already registered. | If two or more printers are connected via USB 2.0, specify a unique [MACHINE NAME] for each printer on the operation panel. |
Insufficient access rights to perform the operation.Please restart RasterLink6Plusafter log on as an administrators group user. | An attempt was made to delete or modify a hot folder in [Favorite] with RasterLink6Plus running while logged in with regular user rights. | Log in with administrator rights, then launch RasterLink6Plus. |
An attempt was made to delete a printer used to create a hot folder in [Printer Management] with RasterLink6Plus running while logged in with regular user rights. | ||
Could not stop Print Spooler. | The Windows Print Spooler service could not be stopped or started when creating or deleting a hot folder. | The Windows Print Spooler service cannot currently be stopped or started. Note that antivirus software may prevent starting or stopping of the service program. Either temporarily uninstall the antivirus software or temporarily disable the virus detection function. |
Cannot create the printer driver [Printer driver name]. | The printer driver corresponding to a hot folder could not be created or deleted when attempting to create or delete the hot folder. | This may be due to a non-Mimaki printer. Delete the non-Mimaki printer in [Control Panel] - [Printer]. |
The printer driver could not be deleted when uninstalling RasterLink6Plus. | If this error occurs when uninstalling RasterLink6Plus, restart the PC, then delete the printer created by RasterLink6Plus in [Control Panel] - [Printer]. | |
The file name contains prohibited characters. Please change the file name. | The file could not be imported due to a problem with the file name. | Remove any prohibited characters such as punctuation and brackets. |
File name is too long. | A file could not be accessed when attempting to import the file using the [File] - [Open] menu or by dragging and dropping because the full path for the file was too long. | File paths supported by Windows must not exceed 255 bytes. Path names may become long particularly for network drives. Copy the file to a local hard disk or USB memory drive before importing to RasterLink6Plus. |
The maximum number [200] of registered jobs has been exceeded.No more jobs can be registered.Please delete unnecessary jobs. | The maximum number of registered jobs (200 jobs) was reached when attempting to import a file using [File] - [Open] or by dragging and dropping. | Delete any unwanted jobs. |
Cannot recognize the file format. | An attempt was made to import a file with an unsupported format. | Output the printer driver from the application [File] - [Print] menu. |
Cannot get the image size. | The image size (media size) of the file imported could not be determined. | Output the printer driver from the application [File] - [Print] menu. |
Cannot move the file from [source]to [destination]. | This may occur when copying files from a client PC to a hot folder. | This occurs when the copied files are not released by the client PC. Restart the client PC. |
PostScript Error | The RIP core detected an error when importing a file or when ripping. | Output the printer driver from the application [File] - [Print] menu. |
If [VMerror] or [limitcheck] occur, this indicates that the input image data is too complex. Simplify the data such as by rasterizing vector objects. If the image includes gradation objects, try disabling [Compatible gradation], and if it includes gradation meshes, try enabling [Gradation mesh print]. | ||
If [invalidaccess] occurs when attempting to import a PDF file, this indicates that the PDF file is password-protected. Remove the PDF file password protection before resaving the PDF file. | ||
The operation can not continue due to extremely insufficient memory. | There is very little available memory. | Restart RasterLink6Plus. |
Select [Environments] - [Option] - [Display], and reduce [Preview Resolution]. | ||
Layout preview can not be displayed because the media width is zero. Confirm the media width at [Printer Status]-[Media]. | The display was switched to the layout preview screen when no media was installed in the printer or when [Media Size] was set to [Manual Input: 0 mm]. | Install the media in the printer, then reacquire the printer status. |
When entering [Fit to Media Width], be sure to specify a valid size. | ||
The job is arranged out of the print area. | The job has been arranged completely outside the print area. | Arrange the job inside the print area. |
The job is arranged out of range of the print area. | The job has been arranged partially outside the print area. Parts outside the area will not print. | If this presents a problem, make sure the job fits completely within the print area. |
Any of print tiles is not specified. | No tiles have been selected for printing on the [Tiling] screen. | Set at least one tile using [Divide Edit] - [Print Order]. |
The size of top row tiles is too small.The size of left column tiles is too small.The size of some tiles is too small. | Tiles on the [Tiling] screen are smaller than the minimum size. | Check the tiling settings to ensure that the tiling size is larger than 1 inch (25.4 mm). |
The size of some tiles is smaller than the overlap. | Tiles on the [Tiling] screen are smaller than the overlap size. | Set to that the tiling size is larger than the overlap size. |
Different [Resolution] is specified in selected jobs. | An attempt was made to arrange multiple jobs with different resolutions or dot types (ND/VD) on the [Arrange] screen. | Make sure all of the jobs to be arranged have the same resolution and dot type on the [Print Condition] screen. |
Different [Multilayer Print Type]s are specified in selected jobs. | An attempt was made to arrange multiple jobs with different multilayer print types on the [Arrange] screen. | Make sure all of the jobs to be arranged have the same multilayer print type on the [Layer] screen. |
This Print Condition is different from the selected job. [First Job Name]Print Condition applies to all selected jobs in case of arrangement.OK? | An attempt was made to arrange multiple arrangeable jobs on the [Arrange] screen, but the print settings will be changed when arranged. | Select [No] if you do not wish to change the print settings. |
Only a part of Composited /Arranged Job is not Delectable. To Delete a Part of Composited /Arranged Job, Please De-composite/ De-arrange Job before Delete. | An attempt was made on the [Delete] screen to delete some of the arranged jobs or some of the composite jobs. | Cancel the arrangement or composition before deleting the jobs. |
Unexpected abort from RIP CORE. [PREVIEW] | An error occurred when reading the file. | Please read the file again. |
Unexpected abort from RIP CORE.Please restart RasterLink6Plus. [RIP] | An error occurred during RIP processing. | Restart RasterLink6Plus. |
USB2 : Cannot open port(W). | Cannot connect to the printer. | Check that the printer is turned on and that the printer is connected to the PC with a USB 2.0 cable. |
USB2 : [DATA CLEAR] function was performed by the printer. | [DATACLEAR] was clicked on the operation panel while printing was in progress. | Printing was aborted by the data clear operation. Printing cannot be resumed. If you wish to print the job again, print from the start. |
The media end was detected while printing was in progress. | Use the following methods. | |
Data may be cleared unexpectedly if there is a communication problem with the USB interface while print data is being sent to the printer. | ||
DRV : An error has occurred during output(W). | A USB communication fault occurred while the print command was being sent to the printer. | This problem is more likely to occur when using non-recommended configurations such as those below.
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If you are already using the recommended setup, use the following methods. | ||
Cannot connect to the printer with USB2.0 Hi-Speed mode. Please check the connection of USB port,cable and USB-Hub are based on USB2.0. | Unable to connect in USB 2.0 Hi-Speed mode with the USB connection to the printer. | Check the USB 2.0 connection configuration. |
Cannot get information for the calculation of the consumption of ink from the printer status. | An attempt was made to rip while the printer was not connected. With certain Mimaki printer models, the printer must be connected to allow calculation of ink consumption. | Check the connection to the printer. |
If ink consumption does not need to be calculated, disable [Calculate Ink Consumption] in [Environments] - [Option] - [Job Control]. | ||
Cannot execute the Job because the media width is zero.
| An attempt was made to print when no media was installed in the printer or when [Media Size] was set to [Manual Input: 0 mm]. | Install the media in the printer, then reacquire the printer status. |
When entering [Fit to Media Width], be sure to set a valid size. | ||
Cannot get information for multi layer print from the printer status. Please check the connection to the target printer. | An attempt was made to rip a 3-layer print job while the printer was not connected. | Check the connection to the printer. |
Unable to read the file. Either the file has been damaged or the file format is not valid. | A fault was detected in the input file during ripping. | Create the input file once more. |
This error also occurs when an alpha channel TIFF has been imported. Remove the alpha channel. | ||
No restorable printer is registered (Model name). | A job could not be restored when restoring the backup job file on the [Backup] screen because the printer for the backed-up job is not registered. | Add a printer with the same conditions as the printer for the backed-up job in [Printer Management]. |
Cannot restore the file because it was backed up by newly version of RasterLink6Plus. Please update RasterLink6Plus to [Version No.] or later. | An attempt was made to restore a job backed up with a version of RasterLink6Plus newer than the version of RasterLink6Plus installed when restoring a backup job file on the [Backup] screen. | Backup job files created using a newer version of RasterLink6Plus cannot be restored in an older version of RasterLink6Plus. |
Cannot restore the job because the necessary profile has not been installed. Please exit RasterLink6Plus and install the following profile by ProfileManager and then restore the job again. | A job could not be restored when restoring the backup job file on the [Backup] screen because the profile used by the backup job is not installed. | Exit RasterLink6Plus, then install profile the specified in ProfileManager in accordance with the message. |
The free space of the working drive (Drive Name) is less than the setting size (## GB). Please delete unnecessary jobs or Ripped Data. | The free space on the HDD has fallen below the setting ([Environments] - [Option] - [Disk] - [Disk Space to Keep]). | Delete any unwanted jobs to free up space on the hard disk. |
Cannot operate the job which is not ready. | Execution was set for a job being executed before execution was completed. | Wait until the job has been fully executed. |
No operation applies to locked job. | An attempt was made to change the attributes of or to arrange, create a plate, compose, or delete a locked job. | Unlock in [Properties] before operating. |
The changes were not saved because one or more jobs has been locked. | An attempt was made to select a locked job and open the Edit screen. Changes made on the Edit screen will not be saved when switching to a different screen. | If you wish to edit the job settings, unlock in [Properties]. |
The print condition in effect is not recommended print condition (recommended drawing mode) of profile. It may be compromise of quality if you continue the printing. | This appears when the print settings (number of paths, overprinting, print direction, fast printing) do not correspond to the recommended print settings for the profile and the UV irradiation value inside the profile cannot be obtained. |
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Selecting [Yes] aborts printing. | ||
Selecting [No] resumes printing and uses the printer UV irradiation setting. | ||
The specification method of the printing page range is not suitable. | The page specification specified invalid characters, or the upper limit of input pages exceeded the total number of pages. | Set the page configuration while taking care not to use “-” twice and characters other than “-” or “,”, or to specify an upper limit for the input pages exceeding the total number of pages. |
Can not composite jobs with different color set of device profile. | An attempt was made to combine jobs with different color sets. Jobs with different color sets cannot be combined. | Change to device profiles with the same color set. |
Cannot Speed-priority Composite jobs with different device profile. | An attempt was made to combine jobs with different device profiles using [Speed]. Jobs with different device profiles cannot be combined using [Speed]. | Change to the same device profile before combining. |
Change the priority policy to [Quality] before combining. | ||
Cannot Speed-priority Composite jobs with different resolutions. | An attempt was made to combine jobs with different resolutions using [Speed]. Jobs with different resolutions cannot be combined using [Speed]. | Change to the same resolution before combining. |
Change the priority policy to [Quality] before combining. | ||
Server is busy, so cannot connect to the database. Please wait for a while and try again. | An attempt was made to activate a license while the server was undergoing maintenance. | Wait a while and try again later. |
Re-activate is needed. | The license may not have been activated. | Deactivate the license as described in the operation manual, then repeat license activation. |
The PC configuration has been changed after your activation. | If the license was activated via a LAN cable connection, but RasterLink6Plus was started using a wireless LAN connection |
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If the license was activated via a wireless LAN connection, but RasterLink6Plus was started using a LAN cable connection | ||
Because the PC configuration changed (such as motherboard replacement) | ||
Error occurred during activation. | Errors may occur with the following network connections:
| Connect using a LAN cable for license activation. Do not use PPP connection or USB connection network adapters. |
This serial key is already used on another PC. | This error occurs if a serial key already used for activation is reused without first deactivating the license. (For example, if you attempt to install RasterLink6Plus and activate the license while another activated PC already exists) | Deactivate the license on the activated PC, then activate the license on the new PC. |
An overflow error occurred. | This occurs if the image size for outline extraction in RasterLinkTools is too large. | If outline extraction is not possible, reduce the image size. |
