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Inquiries about error and trouble

Please fill in the necessary items on the following form and send.
Our person in charge will get back to you.
Requiredindicates the mandatory items. Please be sure to fill in these items.

We provide FAQ (frequently asked questions) for the inquiries we frequently receive from customers. Please refer to the FAQ section.

User Information

Required
Please fill in your company name. Or, please fill in "Personal" if you use for personal use.
Example) Mimaki Engineering Co., Ltd., etc.
Please tell us the department name in charge.
Example) Product Planning Department, etc.
Please tell us the job title.
Example) General Manager, Section Chief, etc.
Required
Please tell us the name of person in charge.
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Please tell us your country.
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Please tell us your state.
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Please tell us your address.
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Please tell us your phone number.
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Please tell us your contact e-mail address.
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Please enter again for confirmation.

Inquiry

Required
Please fill in the product for inquiry.
Example) JV300-130, etc.
Please fill in the machine's serial number.
Required
Please describe the state and contents of the error or trouble as in details as you can. In the case that any error massage is displayed, please tell use the message contents.

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